Cancellation & Refund Policy

• Cancellation of a particular service transaction may occur due to various reasons and completely dependent on the Service Partner of Sahaj Retail Ltd. This could be related to self-cancelation or cancelled due to technical issues. Some service Partners allow self-cancellation, others do not.
• In case of such cancelations refund of the amount debited from the Sahaj Mitr’s/Param Mitrs / Super Param Mitrs, SKASH wallet will depend on the TAT provided by the Service Partner/Banks.

Charge Back Policy:

• In case of an attempt to recharge the SKASH wallet and the customer in this case are either the Sahaj Mitr/Param Mitr/Super Param Mitr raises a chargeback with his/her Bank, within 120 days from the transaction, and wherein only in case of amount not received within defined TAT in the SKASH wallet, and the company if on receipt of such complaint from the respective Payment Gateway company/Bank with which it is associated with, will deactivate the Sahaj Portal for that particular Sahaj Mitr/Param Mitr/Super Param Mitr and Sahaj to provide the transaction detail accompanied by supporting document that contradicts the customer’s in this case the Sahaj Mitr/Param Mitr/Super Param Mitr claim.
• In such cases it is the responsibility of the customer, in this case the Sahaj Mitr/Param Mitr/Super Param Mitr to remove the charge back if proved that the SKASH was timely credited.

Contact us for any queries:

Email ID: support@sahaj.co.in

Call at: 8388 088 088

WhatsApp no: 7605082854