QUALITY POLICY OF THE ORGANIZATION

Our Quality Policy is focused on the SM. It is our aim and duty to understand the SM’s requirements, develop optimal solutions, ensure quality at every step, and achieve our commitments on delivery.

We, SAHAJ RETAIL LIMITED, are committed to comply with not only the needs and requirements of our valued customers and other stakeholders but exceeding their expectations at the right time, every time through involvement and innovations.

We are also committed to continual improvement through reviewing and updating all processes to take care of technological improvements and changing business needs, through the adequate implementation of the quality management system as per the international standard ISO 9001:2015.

ISMS Policy Statement

Management at Sahaj Retail Limited understands the Information Security needs and expectations of its interested parties both within the organisation and from external parties including clients, suppliers, regulatory and Governmental departments.

Confidentiality, Integrity and Availability of information in Information Security Management are integral parts of its management function and view these as their primary responsibility and fundamental to best business practice. Information security policy is aligned to the requirements of ISO/IEC 27001: 2022; the Company is committed to:

• Comply to all applicable laws and regulations and contractual obligations
• Implement Information Security Objectives that take into account information security requirements following the results of applicable risk assessments
• Communicate these Objectives and performance against them to all interested parties
• Suppliers and other interested parties who come into contact with its work
• Work closely with Customers, Business partners and Suppliers in seeking to establish appropriate information security standards
• Adopt a forward-thinking approach on future business decisions, including the continual review of risk evaluation criteria, which may impact on Information Security
• Ensure management resources to better meet information security requirements
• Instruct all members of staff in the needs and responsibilities of Information Security Management.
• Constantly strive to meet its customer's expectations
• Implement continual improvement initiatives, including risk assessment and risk treatment strategies.

Responsibility for upholding this policy is company-wide under the authority of the Management who encourages the personal commitment of all staff to address information security as part of their skills.