Blogs

Entire process like onboarding of PSK or JSK, updating their e-district id, resetting their password of UP e-District has been brought under automation i.e. at SAHAJ Portal now the entire UP e-District process is being managed.

SAHAJ is certified for ISO – 9001:2015 (Quality Policy) + ISO 27001:2022 (ISMS Policy). Henceforth the certificate is visible at SAHAJ Portal too for the reference of the SALES and concerned team member those who are facing clients and Government officials.

This is a continuous process we have lunched since last few months. Last month also you must have identified some design and communication related changes which we hope have made the navigation and operational process at portal more simpler both to SM and Admin users.

Henceforth SM have to pay their fees basis their frequency on transaction i.e. no payment to be collected for their inactive period.

Another Payment Gateway has been added having only one method of payment i.e. UPI at SAHAJ APP inclusive of Bolobolo. It is cheaper comparing ot PayTM

Some more small small changes / enhancements has been implemented at App with the notion of more user friendly experience of the users.

Multiple banking products like Credit Card, Loans, and Bank Account Opening facilities using the platform of Bank Sathi are now live on the SAHAJ Portal. Visit the link below to explore these options. Please note that SMs who have not paid any RO fees to SAHAJ for offering such products to customers will need to pay the RO fees to avail themselves of the platform. Account Opening

With pleasure this is to intimate you all that both the registered and unregistered users of SAHAJ Portal now raise their concerns, queries and complains through SAHAJ Portal. This solution is completely developed by in-house team. This initiative will save a good amount of cost of the company. All the users are welcome for their feedback for the taking this ticketing system at the greater...

Following the standard process of security and maintaining confidentiality of credentials upgraded password policy has been implemented along with PIN change process. Henceforth password will expire after certain interval and will be prompted to the SM/PM/SPM. Once changed it will follow the encryption mechanism

Initiative has been taken to improve the sales performance of the SM through training from induction to sales journey of multiple services available to them as per their scheme/plan. At Post login from Training section SMs will be able to join the respective training session clicking on the meeting link. The training schedule will be managed by the CRM department.

With the objective to reduce the waiting time of the SMs for document approval improved automated document approval process has been implemented. This will cater the major portion of the document approval requirements giving relief to operation team too. Encryption mechanism also applied on PIN. Henceforth all the PIN reset process will be under the purview of this encryption mechanism.

The new Payment Gateway has been implemented with partnership of PhonePe. It is offering only UPI, for now, with cheaper rate that of other recharge channels available at SAHAJ Portal.

Henceforth users will be tracked at the SAHAJ Portal for upload the KYC and transaction record from Admin login. As an impact if any incorrect data is uploaded that will be tracked from the database.

From now lead for Muthooth Gold loan can be generated and Subscription for the OTT Play can be purchased from this App. Apart from above new features some issues being experienced by users has been addressed like refund issue at UPPCL in case Forcefully Failed transactions, recharge issue at PayTM, elimination of the root cause for the error at DMT transaction An upgradation in design has...

We have introduced the the customer transaction history option. The records will be visible basis the Mobile Number (Automated) and date range. We have also introduced number of features in the profile section of the customer where they will be able to set a number of personalised information. Some other changes also have been implemented for the betterment of the App usage experience of the...

Issue in retrieving name of District, GP along with the AAdhar submission issue of SM 2113366134075892 has been addressed.

Notification message at RCM has been updated adhering the current scenario reported by Accounts and operation.

Rules has been implemented for allowing only one request at a time to avoid further operational complexity.

Necessary changes at portal content has been done as we have launched the new Sahaj App with integrated with both Sahaj Mitr and BoloBolo.

System has been implemented for reducing of mismatch of bill payment status between SAHAJ and UPPCL.