Blogs

Blogs

Issue/Ticketing for Sahaj CRM:

We are pleased to announce the launch of our indigenously developed Ticketing System Version 2. This updated version brings significant improvements for better functionality and user experience.

Key Features of Version 2:
  • Access Control: Implementation of multi-level user roles, including Admin, Manager, and Agent.
  • Advanced Filtering Options: Enhanced filters to easily track and manage tickets.
  • Create Tickets on Behalf of Sales Managers (SM): Empowering the Sales and CRM teams to create tickets on behalf of SMs.
  • Bulk Assignment of Tickets: A faster and more efficient way to allocate tickets in bulk.
  • Technical Enhancements: Several backend updates based on feedback from Version 1.

We encourage you to explore the new features and share your feedback for further enhancements. Your continued support is invaluable in making this platform a success.