Blogs

SAHAJ has arranged to upgrade the sales performance of the SMs through online training of Entrepreneur Course. The training will be imparted though the Sahaj LMS portal. Interested SM may respond to the respective portal communication at post login and enroll for the training after paying a nominal fees Rs. 1180/- for this upskilling program. SM also will be able to pay adjusting their SD...

This is to communicate with pleasure that henceforth CRM, Operation, Sales team will be able to log the issue / observations / complains of the SMs from their respective SAHAJ Portal login. Also will be able to address the issue/observations/complains of the SM. This is now available in Sahaj Admin – Issue Management - Create Ticket

There is a change has been implemented in the process of Scheme change of the SM. Henceforth in addition to the initiation of the change of scheme consent from the SM also will be taken. The roll out payment from the SM for the change of the Scheme to be collected basis the consent of the SM.

This month(Oct'24) Roll out for HDFC BC has been opened for West Bengal and Assam.

As a bid to reduce the possibility of non-refund cases due to no generation of Policy Document following IRDAI policy a feature has been implemented which will check the GIBL(Hospicash) transactions where policy confirmation details not received after certain period

It has been noticed that a number of SMs while recharging Skash through Net Banking, change the Bank at PG page which might be having different convenience fees than that of the one selected at SAHAJ Portal. The difference is a revenue leakage of SAHAJ. Fix has been implemented at SAHAJ Portal to stop this revenue leakage with auto adjustment of credited amount..

Changes for enabling the SM at Municipal/Corporation area to be rolled out for offering E-Stamping service has been implemented.

Entire process like onboarding of PSK or JSK, updating their e-district id, resetting their password of UP e-District has been brought under automation i.e. at SAHAJ Portal now the entire UP e-District process is being managed.

SAHAJ is certified for ISO – 9001:2015 (Quality Policy) + ISO 27001:2022 (ISMS Policy). Henceforth the certificate is visible at SAHAJ Portal too for the reference of the SALES and concerned team member those who are facing clients and Government officials.

This is a continuous process we have lunched since last few months. Last month also you must have identified some design and communication related changes which we hope have made the navigation and operational process at portal more simpler both to SM and Admin users.

Henceforth SM have to pay their fees basis their frequency on transaction i.e. no payment to be collected for their inactive period.

Another Payment Gateway has been added having only one method of payment i.e. UPI at SAHAJ APP inclusive of Bolobolo. It is cheaper comparing ot PayTM

Some more small small changes / enhancements has been implemented at App with the notion of more user friendly experience of the users.

Multiple banking products like Credit Card, Loans, and Bank Account Opening facilities using the platform of Bank Sathi are now live on the SAHAJ Portal. Visit the link below to explore these options. Please note that SMs who have not paid any RO fees to SAHAJ for offering such products to customers will need to pay the RO fees to avail themselves of the platform. Account Opening

With pleasure this is to intimate you all that both the registered and unregistered users of SAHAJ Portal now raise their concerns, queries and complains through SAHAJ Portal. This solution is completely developed by in-house team. This initiative will save a good amount of cost of the company. All the users are welcome for their feedback for the taking this ticketing system at the greater...

Following the standard process of security and maintaining confidentiality of credentials upgraded password policy has been implemented along with PIN change process. Henceforth password will expire after certain interval and will be prompted to the SM/PM/SPM. Once changed it will follow the encryption mechanism

Initiative has been taken to improve the sales performance of the SM through training from induction to sales journey of multiple services available to them as per their scheme/plan. At Post login from Training section SMs will be able to join the respective training session clicking on the meeting link. The training schedule will be managed by the CRM department.

With the objective to reduce the waiting time of the SMs for document approval improved automated document approval process has been implemented. This will cater the major portion of the document approval requirements giving relief to operation team too. Encryption mechanism also applied on PIN. Henceforth all the PIN reset process will be under the purview of this encryption mechanism.

The new Payment Gateway has been implemented with partnership of PhonePe. It is offering only UPI, for now, with cheaper rate that of other recharge channels available at SAHAJ Portal.

Henceforth users will be tracked at the SAHAJ Portal for upload the KYC and transaction record from Admin login. As an impact if any incorrect data is uploaded that will be tracked from the database.